City: Douala Posted: 01-Jun-2026

Job Description
We at MTN Cameroon are a purpose and value-led organization.

At MTN Cameroon we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organization, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organizational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realize our shared goals. 

Our values dubbed, LIVE Y’ello, are the cornerstone of our culture.

Lead with Care

Can-do with Integrity

Collaborate with Agility

Serve with Respect

Act with Inclusion

 



Responsibilities

Responsibilities
Strategic Leadership & Governance

Strategy Development and Implementation

Assist in the creation of sub-divisional strategy in line with overarching divisional goals

Ensure effective implementation of sub-divisional strategy by means of providing direction, structure, business plans and support

 

Staff Leadership and Management

Source, induct, and manage talent in accordance with legislative guidelines

Ensure open communication channels with staff and implement change management interventions where necessary

Provide definition of roles, responsibilities, individual goals, and performance objectives for the team

Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program

Develop and implement a training plan to build and develop skills within the team

Actively participate in leadership team 

Support team capability development through the creation of opportunities for realizing full potential

Promote a ‘MTN centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance

Work in a team and drive own and cross functional team working across various divisions

Accountable for meeting and prioritising project team targets / deadlines

Lead cross functional and own team meetings and contribute on specialist / technical areas when required

Review performance metric dashboards prepared on various performance metrics

Governance 

Operational, Tactical and Strategic Meetings

Provide input on all projects initiated

Provide input in strategic meetings when required

Provide input into the preparation of proposal on change initiatives, policies, and procedures

Escalations

Manage and resolve escalations that have impact on critical path of service delivery

Escalate issues that will result in significant time, scope, employee/customer or cost impact if not resolved

Manage and provide solutions to issues that require formal resolution

Function Tactical

Provide input into establishing objectives, targets, and budgets for the function as applicable

Identify and document key risks, issues and dependencies and set mitigation actions

Prepare documentation required for sign-off / making decisions regarding tactical changes

Opco Tactical

Keep abreast of global and local best practice and make recommendations on leveraging opportunities to the Segment Senior Manager

Provide input into the review of all projects initiated

Performance

Review performance against agreed KPIs and their compliance to SLAs and reverse SLAs

Review and monitor plan for continuous improvement

Ensure execution in alignment with divisional strategy

Continuous performance monitoring and adjust strategy and actions to deliver targets

Reporting

Report on a periodic basis relating to progress made within the function and in accordance with the measurement metrics set by the organization

Report on an ad hoc basis on specific projects, as required

Budgets

Manage sub-divisional budgets in line with business objectives

Manage project or initiative budgets in line with business objectives

 

Operational Delivery: 

IFM, Civil works, Facilities & Telecom Context:

Lead the strategy definition and provide architecture and civil engineering assurance for telecom civil works and facilities infrastructure, including: 
Technical buildings (switches, data centers, MSCs, shelters)

Telecom sites (towers, rooftops, greenfield & brownfield sites)

Corporate and operational facilities (service centers, offices, warehouses, energy rooms)

Lead and control civil works projects within an IFM framework, ensuring safety, quality, cost efficiency, and regulatory compliance.
Ensure that all facilities and passive infrastructure designs and constructions are fit-for-purpose, scalable, and aligned with telecom operational requirements.
 

Architecture Assurance & Engineering Design (Telecom, Civil works & Facilities):

Develop, review, and approve architectural and civil engineering designs for: 
Telecom towers and foundations

Equipment, shelters and technical rooms

Power and energy infrastructure (gensets, fuel bunds, battery rooms)

Office, buildings and operational facilities

Ensure compliance with: 
Local building codes and civil engineering standards

Telecom operator specifications (load, vibration, grounding, access)

IFM standards for maintainability, lifecycle cost, and HSE

Validate structural calculations, drawings, equipment and execution details prior to construction
Civil Works Project Management (IFM Delivery Model):

Manage civil works projects end‑to‑end within the IFM governance model, including: 
Scope definition and technical specifications

Contractor mobilization and supervision

Construction monitoring and acceptance

Coordinate closely with: 
IFM service providers

Tower companies / infrastructure partners

OEMs and energy vendors

Ensure projects are delivered: 
On time, within approved budgets, scope & without service disruption to live telecom networks

Integrated Facilities Management (IFM) Coordination:

Act as the technical civil engineering authority within the IFM ecosystem.
Ensure facilities and civil works designs support: 
Ease of maintenance

Operational continuity

Energy efficiency and resilience

Work with IFM partners to standardize: 
Civil works designs

Construction methods

Preventive maintenance requirements

 

 

Quality, Safety & Regulatory Compliance (Telecom Sites):

Enforce strict HSE and QSSE compliance across all facilities and telecom construction sites.

Ensure civil works meet: 

Structural integrity requirements for telecom equipment loads

Safety standards for technicians and vendors

Environmental and social management obligations

Conduct quality audits, inspections, and site acceptance processes.
 

Stakeholder & Client Interface (Enterprise & IFM):

Serve as the primary civil engineering and architecture assurance interface for: 

Internal stakeholders (Network, IT, Energy, FM, HSE)

External stakeholders (IFM providers, towercos, regulators)

Provide senior‑level technical guidance in escalated or high‑risk infrastructure situations.

Communicate clearly on risks, constraints, and technical trade‑offs affecting service availability.

Continuous Improvement & Standardization:

Drive continuous improvement of: 

Civil works standards

Facilities design templates

Telecom site construction methodologies

Track industry trends in: 

Modular construction

Green building and energy efficiency

Telecom infrastructure resilience

Contribute to improved service availability, OPEX optimization, and asset longevity

 

 

Project Budget Management:

Assume ownership of and maintain the project budget. Optimize the budget to ensure delivery of the project remains within the defined budget

Ability to analyze project profitability

Monitor project costs and determine initiatives to optimize resources. Ensure cost effectiveness by maximizing cost/benefit ratios

Identify areas where money is lost and seek ways to reduce expenditure

Understand customer needs and develop project plans accordingly

Ensure customer needs and requirements are satisfied through appropriate systems / processes / procedures

Put contingency plans in place to prevent delays and enhance the customer experience 

Adopt a proactive approach to prevent problems from arising in the future

Identify trends / patterns pertaining to customer requests and needs to continually improve all aspects of service delivery 

 

Compliance:

All employees are the first line of compliance defense and are expected to act as Compliance Champions in their respective roles.
Employees must comply fully with all applicable legislation, regulations, policies, standards, and procedures in the execution of their day‑to‑day responsibilities.

Any act of negligence or non‑compliance by an employee will be addressed in accordance with the MTN Cameroon Disciplinary Policy.
Employees are required to attend scheduled compliance training, proactively report, and escalate any compliance concerns, issues, or failures.
With the support of the Compliance Champions and the Risk & Compliance (R&C) team, employees are expected to review and update compliance obligations, compliance risks, and control testing activities within their respective units.
 

Key Performance Indicators: 

Financial – Value created by optimizing business projects and reducing spend on Unit budget.

Enterprise Financial Health (Revenues, EBITDA, ARPU & other financial health ratios) - translating revenue growth formula & objectives into results. 

Business growth, value created & cost-effectiveness achieved by process optimization, new initiatives and improved operations etc.

Internal - Value created from executing Unit operations:

Value created by increase in customer base, product sales, contracts signed etc. for products and services.

New business opportunities from products launched, sector/market growth, product/process innovation, structural changes, process reviews/audit implementation etc.

 

Customer – Value created from Customer engagement & Ecosystem:

Impact includes positive companywide engagement indices (Net Promoter Score), customer insight management & engagement (traditional & new business)

Benefits accruing to MTN/Telecom industry from specific actions. Benefits can be in form of legislations or policies influenced, contributions during stakeholder workshops etc. 

Deliberate ecosystem management to achieve business objectives (value creation), brand value & corporate positioning 

 

People (Learning & Growth) - Value created through positive Impact on People & Culture 

Impact includes satisfaction index on the VB’s and GCA survey dimensions/employee engagement index.

Attraction and retention of talent, efficiency of departmental structure to deliver on business objectives, collaborative work culture, number/types of staff being coached/mentored, Change Management, Enhancing MTN’s profile as employer of choice and instilling company pride/passion 

 

Qualifications
Education:

Minimum of 3-year degree in civil engineering / architecture 

Master’s degree in business administration (MBA) is a plus 
Fluent in language of country with basic command of English
Experience:

Minimum of 8 years’ professional experience in managing large and complex enterprise facilities, civil works and telecom infrastructure designs and projects in reputable organizations / industries
Min 3 years’ experience in architecture assurance and civil engineering oversight for civil works, facilities and telecom infrastructure
Min 3 years’ experience in managing Medium and Tier 1 IFM, civil works, facilities and telecom infrastructure vendors 
Strong experience in developing and deploying Project/Program/Portfolio best practices, policies, procedures and processes

Experience working in a medium to large organization.

Competencies

Functional Knowledge: 

Architecture assurance of telecom sites and facilities
IFM, civil works, facilities and telecom infrastructure project management
IFM vendor management & coordination
Quality, safety and regulatory compliance
Stakeholder engagement
Related domain process improvements and standardization
Civil Engineering & Architecture and design within the domains of facilities, civil works and telecom infrastructure
Program Management / Project Management
Financial Management
IFMS Systems
Civil Engineering, Architecture and Design certifications
Project Management Certification or MBA certification
Skills:

Mastery of AutoCAD (2D/3D), ETABS, SolidWorks, MS Word, Excel, PowerPoint. Strong understanding of telecom civil standards and facilities lifecycle management.
Mastery if IFM management platforms

Structured, proactive, compliance-driven, able to work in live network environments, strong stakeholder management and leadership skills.
Effective communication skills

Good organization skills

Strong interpersonal and the ability to work effectively with a wide range of customer/partners/colleagues 

Effective presentation skills

Customer oriented

Strong team management skills

Strong leadership skills

Strong communication skills

Good decision-making skills

Conceptual Thinker 

Problem Solver 

Improvement Driver 

Culture and Change Champion 

Supportive People Manager 

Relationship Manager 

Results Achiever

Operationally Astute

Behavioural Qualities:

Inspirational leader and change agent

Collaborative and inclusive mindset

Results-oriented with integrity and accountability

Adaptable and innovative in dynamic environments

Dynamic & Confident

Motivate and patient

Proven moral integrity

Unify people/Build a team