City: Douala Posted: 04-Jun-2026

We at MTN Cameroon are a purpose and value-led organization.

At MTN Cameroon we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organization, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organizational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realize our shared goals. 

Our values dubbed, LIVE Y’ello, are the cornerstone of our culture.

Lead with Care

Can-do with Integrity

Collaborate with Agility

Serve with Respect

Act with Inclusion

 



Responsibilities
Strategic Leadership & Governance

Strategy Development and Implementation

Assist in the creation of sub-divisional strategy in line with overarching divisional goals

Ensure effective implementation of sub-divisional strategy by means of providing direction, structure, business plans and support

 

Staff Leadership and Management

Source, induct, and manage talent in accordance with legislative guidelines

Ensure open communication channels with staff and implement change management interventions where necessary

Provide definition of roles, responsibilities, individual goals, and performance objectives for the team

Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program

Develop and implement a training plan to build and develop skills within the team

Actively participate in leadership team 

Support team capability development through the creation of opportunities for realizing full potential

Promote a ‘MTN centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance

Work in a team and drive own and cross functional team working across various divisions

Accountable for meeting and prioritising project team targets / deadlines

Lead cross functional and own team meetings and contribute on specialist / technical areas when required

Review performance metric dashboards prepared on various performance metrics

Governance 

Operational, Tactical and Strategic Meetings

Provide input on all projects initiated

Provide input in strategic meetings when required

Provide input into the preparation of proposal on change initiatives, policies, and procedures

Escalations

Manage and resolve escalations that have impact on critical path of service delivery

Escalate issues that will result in significant time, scope, employee/customer or cost impact if not resolved

Manage and provide solutions to issues that require formal resolution

Function Tactical

Provide input into establishing objectives, targets, and budgets for the function as applicable

Identify and document key risks, issues and dependencies and set mitigation actions

Prepare documentation required for sign-off / making decisions regarding tactical changes

Opco Tactical

Keep abreast of global and local best practice and make recommendations on leveraging opportunities to the Segment Senior Manager

Provide input into the review of all projects initiated

Performance

Review performance against agreed KPIs and their compliance to SLAs and reverse SLAs

Review and monitor plan for continuous improvement

Ensure execution in alignment with divisional strategy

Continuous performance monitoring and adjust strategy and actions to deliver targets

Reporting

Report on a periodic basis relating to progress made within the function and in accordance with the measurement metrics set by the organization

Report on an ad hoc basis on specific projects, as required

Budgets

Manage sub-divisional budgets in line with business objectives

Manage project or initiative budgets in line with business objectives

Operational Delivery 

Coordinate negotiation and implementation interconnect agreements with local and international operator/carriers and ensure regular settlements and payments 

Coordinate negotiations and implementation of roaming agreements with other GSM operators and ensure regular settlements and payments

Coordinate submission and negotiation of annual interconnect catalogues with the Regulator 

Achieve company targets in interconnect &roaming and recommend all initiatives in order to exceed performance as set by Company

Coordinate negotiations for better rates with all the interconnect &roaming partners

Coordinate traffic reconciliation with all the interconnect &roaming partners and validate final figures in line with agreed discrepancies 

Follow up market trends in interconnect, international traffic and roaming and recommend appropriate strategies and actions to maximize the company revenue and profit

Contribute to the fight against international traffic fraud and recommend appropriate strategies and actions 

Manage and plan short- and long-term strategies for the company, objectives are broadly defined and close control of solutions and results

Pricing

Compliance

All employees are the first line of compliance defense and are expected to act as Compliance Champions in their respective roles.
Employees must comply fully with all applicable legislation, regulations, policies, standards, and procedures in the execution of their day‑to‑day responsibilities.
Any act of negligence or non‑compliance by an employee will be addressed in accordance with the MTN Cameroon Disciplinary Policy.
Employees are required to attend scheduled compliance training, proactively report, and escalate any compliance concerns, issues, or failures.
With the support of the Compliance Champions and the Risk & Compliance (R&C) team, employees are expected to review and update compliance obligations, compliance risks, and control testing activities within their respective units.
Key Performance Indicators 

Financial – Value created by optimising business projects and reducing spend on Unit budget.

Enterprise Financial Health (Revenues, EBITDA, ARPU & other financial health ratios) - translating revenue growth formula & objectives into results. 

Business growth, value created & cost-effectiveness achieved by process optimization, new initiatives and improved operations etc.

Internal - Value created from executing Unit operations:

Value created by increase in customer base, product sales, contracts signed etc. for products and services.

New business opportunities from products launched, sector/market growth, product/process innovation, structural changes, process reviews/audit implementation etc.

 

Customer – Value created from Customer engagement & Ecosystem:

Impact includes positive companywide engagement indices (Net Promoter Score), customer insight management & engagement (traditional & new business)

Benefits accruing to MTN/Telecom industry from specific actions. Benefits can be in form of legislations or policies influenced, contributions during stakeholder workshops etc. 

Deliberate ecosystem management to achieve business objectives (value creation), brand value & corporate positioning

4. People (Learning & Growth) - Value created through positive Impact on People & Culture 

Impact includes satisfaction index on the VB’s and GCA survey dimensions/employee engagement index.

Attraction and retention of talent, efficiency of departmental structure to deliver on business objectives, collaborative work culture, number/types of staff being coached/mentored, Change Management, Enhancing MTN’s profile as employer of choice and instilling company pride/passion etc

Qualifications
Education:

Engineering degree or equivalent in telecommunications (at least 3years university degree)
PC literacy
Fluent in language of country with basic command of English
Experience:

At least 05 years’ experience in management of telecoms traffic 

At least 03 years’ experience in international traffic, roaming and related technologies

At least 02 years’ experience in negotiation of international business, and commercial environment 

Experience working in a medium to large organization.

Competencies

Functional Knowledge: 

Roaming and international trade principles
GSM overview
Telecoms overview
Leadership and management
Commercial activities management
Statistics analysis
Outside contacts with people within the telecoms sector and require tact, diplomacy and negotiation skills to discuss technical, financial and commercial short- and long-term business

Regulatory and legal knowledge to draft and discuss roaming and interconnect contracts
Traffic management and network architecture knowledge during negotiations and discussions with partners
Skills

Negotiation of international business deals
Effective communication skills

Good organization skills

Strong interpersonal and the ability to work effectively with a wide range of customer/partners/colleagues 

Effective presentation skills

Customer oriented

Strong team management skills

Strong leadership skills

Strong communication skills

Good decision-making skills

Conceptual Thinker 

Problem Solver 

Improvement Driver 

Culture and Change Champion 

Supportive People Manager 

Relationship Manager 

Results Achiever

Operationally Astute

Behavioural Qualities

Inspirational leader and change agent

Collaborative and inclusive mindset

Results-oriented with integrity and accountability

Adaptable and innovative in dynamic environments

Dynamic & Confident

Motivate and patient

Proven moral integrity

Unify people/Build a team

Plan work

Monitor work

HOW TO APPLY ? 

All applications must be submitted ONLINE at : https://ehle.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/jobs?lastSelectedFacet=LOCATIONS&location=Cameroon 

Apply Before 06/05/2026, 11:55 PM