Job Description

At MTN Cameroon we believe that understanding our people's needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y'ello Family is heard, understood, and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals.

Our values dubbed, LIVE Y'ello, are the cornerstone of our culture.

Lead with Care

Can-do with Integrity

Collaborate with Agility

Serve with Respect

Act with Inclusion

Responsibilities

Revenue Assurance & Fraud Detection

• Deploy preventive/detective controls across voice, data, digital, VAS, and roaming revenue streams.
• Monitor end-to-end revenue value chains (e.g., provisioning to collection) for completeness and accuracy.
• Use SQL, Python, and AI/ML models (e.g., anomaly detection, classification) to proactively identify outliers and suspicious patterns.
• Integrate AI-based tools (e.g., neural networks, decision trees) to support predictive revenue leakage alerts.
• Execute scheduled control activities and proactively monitor performance dashboards in accordance with defined frequencies and KPIs

Reporting, Monitoring & Stakeholder Engagement

• Develop and maintain insightful dashboards (e.g., Power BI, Tableau) to track and communicate key Revenue Assurance KPIs and detected leakages.
• Engage proactively with Group RAFM and local stakeholders to ensure alignment on control frameworks, risk assessments, and mitigation strategies.
• Provide comprehensive support for internal audits, Group-level reviews, and external regulatory inspections through detailed documentation and analysis.

Data Analytics & Insight Generation

• Design and maintain interactive, real-time dashboards using tools like Power BI and Tableau, incorporating automated alerts for anomalies in revenue and fraud indicators.
• Leverage machine learning techniques (e.g., clustering, decision trees, anomaly detection) to perform deep-dive root cause analyses on revenue discrepancies and fraud patterns.
• Utilize Natural Language Processing (NLP) to extract actionable insights from system logs, call detail records (CDRs), and customer interaction data, supporting proactive fraud detection.
• Consolidate data from multiple telecom and financial systems (e.g., billing, mediation, CRM) to build enriched datasets that enhance the accuracy of assurance controls.
• Continuously refine data models and logic to uncover emerging fraud signals, behavioral shifts, and leakage trends, enabling faster response and mitigation strategies.

Compliance & Framework Alignment

• Ensure full adherence to MTN Group's RAFM Control Framework (RACF), internal control policies, and external regulatory requirements, ensuring operational compliance and risk mitigation across all revenue streams.
• Maintain comprehensive documentation, audit trails, and control logs to support internal audits, Group reviews, and external regulatory inspections, fostering transparency and accountability.
• Contribute to structured monthly and quarterly risk reporting, providing actionable insights and compliance updates to local executive leadership and MTN Group stakeholders.
• Conduct periodic self-assessments and control effectiveness reviews to evaluate alignment with RAFM framework standards and identify areas for improvement.
• Monitor changes in the regulatory environment and industry best practices, ensuring proactive adaptation of assurance processes and controls to maintain compliance relevance.
• Facilitate training and awareness sessions with internal stakeholders to promote understanding of compliance obligations, revenue assurance principles, and fraud risk controls.

Communication

• Build and sustain collaborative relationships with internal stakeholders by ensuring regular engagement, transparency in RAFM activities, and responsiveness to operational concerns
• Assist in preparing concise, insightful presentations and dashboards for senior management to communicate RAFM achievements, ongoing investigations, and key risk indicators.

Process Optimization & Automation

• Continuously enhance the effectiveness of assurance controls by leveraging automation, scripting, and AI/ML-based detection techniques.
• Identify process inefficiencies within provisioning, billing, and customer lifecycle management, and propose data-driven enhancements.
• Participate in User Acceptance Testing (UAT) and validation phases for new product or system implementations to ensure revenue integrity pre- and post-launch.
• Contribute to technology assurance activities, including third-party platform contract oversight and RAFM system maintenance, configuration, and upgrades.

Business Assurance

• Perform periodic data integrity checks and transaction audits across key systems (CRM, mediation, billing, ERP) to validate business process accuracy and financial completeness.
• Support business units with analytical insights into product margins, pricing integrity, and commercial profitability, using advanced analytics to highlight revenue leakages and revenue optimization opportunities.
• Collaborate with project and product teams during system changes or product launches to validate that revenue and risk controls are appropriately embedded through User Acceptance Testing (UAT) and post-implementation reviews

Qualifications

Education:

Minimum of First Degree

Experience:

• Minimum of 3 years' experience in IT/GRC;
• Experience in supervising others is an advantage
• Experience working in a medium organization
• Experience working with SQL and Python is an advantage

Competencies:

Functional Knowledge:

• Machine Learning and Natural Language Processing
• Data Modelling & Predictive Analytics
• Marketing Technology Stack
• Customer Data Privacy Compliance

Skills

• Analytical Thinker
• Problem Solver
• Operational Value Creator
• Culture and Change Champion
• Supportive People Manager
• Relationship Manager
• Results Achiever
• Operationally Astute

Behavioural Qualities

• Adaptable
• Complete candour
• Innovation
• Relationship Builder
• Results Achiever
• Operationally Astute
• Integrity
• Team Player
• Directs people
• Detail-oriented
• Manages time

About Us

MTN Group Limited is a South African multinational mobile telecommunications company, operating in many African, European and Asian countries. Its head office is in Johannesburg. MTN recorded 232.6 million subscribers, making it the eighth largest mobile network operator in the world, and the largest in Africa.

With more than 17510 professionals, working in over 20 countries around the world.

MTN recruiters are always searching for brilliant candidates with an entrepreneurial spirit, looking for a work culture where innovation is the goal, hard work is expected, and creativity is rewarded. MTN employees enjoy competitive salaries, excellent health benefits, and a network of like-minded co-workers that drive innovation across the entire telecommunication industry.

About the Team

The Human Resources team partners with all aspects of the organization, driving success through the effective and innovative management of people for both current and future business needs.

Key roles that the Human Resources team performs:

• Executive Role: Specialists in all aspects of people management. High-level input at a strategic level into all key business decisions.
• Audit Role: Ensures all areas of the organization are compliant with legal requirements AND best practice employment policies and procedures.
• Facilitator Role: Close partnership to support, advise and extend the ability of all areas of the organization to meet their objectives through the implementation of highly effective employment practices in areas such as Talent Acquisition, Learning and Development, Reward systems, Performance Management, Health and Wellbeing.
• Consultancy Role: Provide expert advice to the organization and it's managers on any aspect of workforce management and employee relations and performance.
• Service Role: Ensure the organization is fully aware of and is equipped to deal with developments impacting employment matters, such as changes in legislation, changes in the characteristics of the labor market.

Interested candidates should apply following the link below:   https://ehle.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/6266#:~:text=the%20labor%20market.-,APPLY%20NOW,-JOB%20INFO